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General Booking  

Except as otherwise expressly agreed, Phnom Penh Tours . and its client (or "Client") and/or Agent (or "Agent") agree that the terms and conditions for the services rendered by Phnom Penh Tours to the Client, whether on an individual or a tour basis (or the "Services") shall be governed by the General Booking Conditions set out below and that the said General Booking Conditions shall form an entire part of the service contract, whether verbal or written, entered into between Phnom Penh Tours and the Client/Agent:

Validity

All prices quoted to the Client/Agent are on a net basis and in United States Dollars and valid according to the date specified on the Phnom Penh Tours printed tariffs and/or quotation and/or invoice issued to the Client/Agent. Phnom Penh Tours warrants that the prices or rates quoted to the Client/Agent are correct at the time of issuance of the Client's/Agent's quotation and/or invoice but are subject to change in line with market, tax or currency fluctuation, with or without prior notice.

Reservation and Confirmation

All prices quoted to the Client/Agent are on a net basis and in United States Dollars and valid according to the date specified on the Phnom Penh Tours printed tariffs and/or quotation and/or invoice issued to the Client/Agent. Phnom Penh Tours warrants that the prices or rates quoted to the Client/Agent are correct at the time of issuance of the Client's/Agent's quotation and/or invoice but are subject to change in line with market, tax or currency fluctuation, with or without prior notice.

Payment

Except as otherwise agreed by Phnom Penh Tours, Client's payment shall be executed by cash or credit card or travellers cheques. Except for cash payment, service charge may apply. The Client/Agent is responsible for any bank charges relating to bank transfers. In cases credit facilities have been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the following bank accounts:
 

Cancellation

Save for the case where a Client/Agent loses its deposit as mentioned above, charges for cancellation of bookings are not levied by Phnom Penh Tours but if hotels, carriers and other contractors apply charges for cancellation, the Client/Agent shall be liable to pay those charges to Phnom Penh Tours or to the concerned parties directly as the case may be.

Vouchers

Agent's Vouchers are to be issued for all booking arrangements. A copy of the Client's itinerary should be enclosed with the voucher and should reach Phnom Penh Tours at least ten days prior to the Client's arrival or beginning of the arrangements booked. Vouchers are to be issued by Phnom Penh Tours for all booking arrangements. A copy of the Client's itinerary should be enclosed with the voucher and should reach the Client on his arrival or beginning of the arrangements booked.

Liability

Phnom Penh Tours shall always do its utmost to provide the Services to the best of its capacity and upon the satisfaction of the Client. It is the understanding of the Parties that Phnom Penh Tours acts as an intermediary between the Client/Agent and airlines, hotels, transport operators, local tourist offices and other contractors providing the Services to the Client. Phnom Penh Tours shall in no event be liable to the Client/Agent, by reason of breach of Services or unsatisfactory Services provided to the Client by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay, change in schedule or other adverse events which are beyond the control of Phnom Penh Tours and/or sustained by an act or default of any person or company providing the Services to the Client. The Client/Agent warrants that Phnom Penh Tours shall not be responsible and/or liable for additional expenses and/or damages incurred due to any delay, accidents, natural disaster, political action or unrest.

Claims

All disputes, claims and litigation regarding the Services shall first be settled by way of negotiation and mutual understanding.
 
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